Should you may wish to raise a complaint, give us a compliment or make suggestions about our work then we positively welcome your views and want to hear from you.
We have procedures for making compliments, suggestions and complaints based on the following principles.
We will:
It is of enormous value for us to hear of any positive experiences that you have had while involved with PACFS. If you would like to pay us a compliment, please write to us or send us an email. You can send your compliments to the individual you have been in contact with, to our general enquiries team.PACGS
Suggestions for how we might improve any aspect of our service are always welcome. If you have a suggestion for us, please contact our office (find contact details here) clearly stating your suggestion, which part of the service it relates to, and the benefits you believe the suggestion would offer to our members, to fostering, or to the organisation.
A complaint is defined as ‘the expression of dissatisfaction concerning the service provided by PACFS or of the actions of an individual providing that service’.
We recognise that sometimes raising a concern may not be enough and that you may wish to take the matter through our complaints procedure.
How to make a complaint about The Fostering Network.
If you have any questions about our complaints procedure, please get in touch by emailing
enquiries@parentandchildfostering.com
or calling 0208 733 8213
While PACFS accepts complaints that are made in confidence, please note that this can make investigation of a complaint difficult.
If there is any indication that a complaint involves a child being at risk of harm, The Fostering Network will pass on the information to the statutory agencies.
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