Compliments, suggestions and complaints

Should you wish to raise a complaint, give us a compliment or make suggestions about our work, then we positively welcome your views and want to hear from you.

Aims & objectives

Our goal is to provide high-quality foster care placements that offer children and young people stable, nurturing, and positive life experiences in a safe, warm, and caring family environment. By doing so, we aim to enhance their well-being and maximize their future potential.

We are committed to:

  • Ensuring a child-centered approach in all aspects of our work, making each child’s welfare our top priority.
  • Carefully matching children’s needs and preferences with the skills and qualities of foster carers to create the best possible placements.
  • Recruiting and retaining foster carers from diverse backgrounds to provide a wide range of suitable placement options.
  • Promoting educational achievement, helping children and young people reach their full potential and access a variety of educational and vocational opportunities.
  • Respecting and meeting each child’s cultural, religious, and individual needs.
  • Encouraging children and young people to develop social interests, hobbies, and engage in a variety of enriching activities.
  • Supporting healthy lifestyles by ensuring access to medical care and addressing emotional and physical well-being.
  • Facilitating and maintaining contact with birth families and significant others when appropriate.
  • Providing foster carers with timely support, training, and guidance from experienced, qualified social workers.
  • Offering a responsive, professional 24-hour support service for foster carers, children, and stakeholders.
  • Ensuring that all policies and procedures are robust, effective, and adhered to by staff and foster carers.

At Parent and Child Fostering Service Ltd, our key aim is to deliver exceptional foster care placements that lead to the best possible outcomes for children and young people in our care.

1. To give a compliment

It is of enormous value for us to hear of any positive experiences that you have had whilst involved with PACFS. If you would like to pay us a compliment, please write to us at the office address or send us an email to info@pacfs.co.uk . You can also send your compliments to the individual you have been in contact with.

2. To share a suggestion

Suggestions for how we might improve any aspect of our service are always welcome. If you have a suggestion for us, please contact our office (find contact details here) clearly stating your suggestion, which part of the service it relates to, and the benefits you believe the suggestion would offer to our members, to fostering, or to the organisation.

3. To make a complaint

A complaint is defined as ‘the expression of dissatisfaction concerning the service provided by PACFS or of the actions of an individual providing that service’.

We recognise that sometimes raising a concern may not be enough and that you may wish to take the matter through our complaints procedure.

How to make a complaint about The Fostering Network.

If you have any questions about our complaints procedure, please get in touch by emailing

enquiries@pacfs.co.uk

or calling 0208 959 0414

Note on anonymity and confidentiality

While PACFS accepts complaints that are made in confidence, please note that this can make investigation of a complaint difficult.

If there is any indication that a complaint involves a child being at risk of harm, The Fostering Network will pass on the information to the statutory agencies.

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PARENT AND CHILD FOSTERING SERVICE (PACFS)

Parent and Child Fostering Service
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